Returns Information
As an independent family-owned department store we'll always do our best to assist you with any questions or issues you may have with a purchase. You can find more detailed information on our returns policy, for both in-store and online purchases below.
In-Store Purchases
We are happy to exchange or refund on any product returned to us in a fully re-saleable condition, accompanied by a valid till receipt within 28 days of purchase. Without a valid till receipt we will exchange at the current or last selling price for alternative product(s) only.
If a product is found to be faulty you have a period of 30 days in which to return the product for a full refund.
Exceptions to this policy apply, such as products that are excluded for hygiene reasons (e.g. pillows, underwear, swimwear, quilts, duvets, lingerie etc.), furniture and beds, and appliances, these exceptions are clearly displayed in store - and available on request. Your statutory rights are not affected.
Furniture & Beds Cancellations/Returns (In-Store Purchases)
Cancellations (within 24 hours and prior to dispatch/delivery)
Where an item is a stock line (i.e. not made to order) then we can refund your purchase should you change your mind within 24 hours of ordering. Made to order items that have been specifically ordered from our supplier on your behalf will incur a charge of 20% of the value of goods ordered should you wish to cancel the order.
Check for Access
It's important to check you have appropriate access to your property for the furniture or bed(s) being ordered. We offer a check for access service, non-refundable fee of £35 within 25 miles or £50 within 50 miles, if you're unsure and would like us to check access. If an item cannot be delivered to your property, and you chose not to have a check for access conducted by us (Atkinsons) then regretably we're unable to issue a refund for any goods ordered.
Returns (After Delivery)
In-store purchases of furniture & beds cannot be returned.
Faulty Goods
If you feel an item you have received is faulty then give us a call on 0114 276 8811 and we can advise on your options. In cases where there is a dispute we use an independent body to assess claims (charges may apply for this service).
Furniture & Beds Cancellations/Returns (Online Purchases)
Cancellations (within 24 hours and prior to dispatch/delivery)
Where an item is a stock line (i.e. not made to order) then we can refund your purchase should you change your mind within 24 hours and prior to dispatch. Made to order items that have been specifically ordered from our supplier on your behalf will incur a charge of 25% of the value of goods ordered should you wish to cancel the order after 24 hours of ordering.
Check for Access
It's important to check you have appropriate access to your property for the furniture or bed(s) being ordered. We offer a check for access service, non-refundable fee of £29 within 25 miles or £59 within 50 miles, if you're unsure and would like us to check access. If an item cannot be delivered to your property, and you chose not to have a check for access conducted by us (Atkinsons) then regretably we're unable to issue a refund for any goods ordered.
Returns (After Delivery)
If after receipt of your new furniture and/or bed(s) you decide you'd like to return an item you may do so within 14 days of receipt if the item is a stock line (i.e. was in stock at the time of order and has not been made to your specification) - return of the goods is the customers responsibility and goods must be in original resaleable condition. Returned items will be inspected on their return to ensure they are in resaleable and unused condition. If the goods have been used or damaged we reserve the right to make a deduction from your refund. Made to order items (i.e. those made to your specification) cannot be returned.
We can arrange for a courier or our own logistics team to collect your return (stock items only), however this is a chargeable service and all charges must be paid in advance of collection.
Faulty Goods
If you feel an item you have received is faulty then give us a call on 0114 276 8811 and we can advise on your options. In cases where there is a dispute we use an independent body to assess claims (charges may apply for this service).
Large Domestic Appliance Cancellations/Returns (In-Store Purchases)
Cancellations (prior to dispatch/delivery)
If you change your mind and would like to cancel an order within 24 hours and prior to dispatch/delivery you may do so for a full refund.
Cancellations (Access Issues)
It's important to check you have appropriate access to your property for the appliance being ordered. If an item cannot be delivered to your property then delivery charges will be incurred.
Returns (After Delivery)
If after receipt of your new appliance(s) you decide you'd like to return an item you may do so within 14 days of receipt, provided the appliance is in an unused and unopened condition. Outgoing and return delivery costs may be charged. If the items is unused but unboxed we reserve the right to charge a restocking fee.
Faulty Goods
If you feel an item you have received is faulty then give us a call on 0114 276 8811 and we can advise on your options.
Large Domestic Appliance Cancellations/Returns (Online Purchases)
Cancellations (prior to dispatch/delivery)
If you change your mind and would like to cancel an order prior to delivery you may do so for a full refund.
Cancellations (Access Issues)
It's important to check you have appropriate access to your property for the appliance being ordered. If an item cannot be delivered to your property then delivery charges will be incurred.
Returns (After Delivery)
If after receipt of your new appliance(s) you decide you'd like to return an item you may do so within 14 days of receipt, provided the appliance is in an unused and unopened condition. Outgoing and return delivery costs may be charged. If the items is unused but unboxed we reserve the right to charge a restocking fee.
Faulty Goods
If you feel an item you have received is faulty then give us a call on 0114 276 8811 and we can advise on your options.
Smaller Items (Online Purchases)
'Smaller items' may be any item available to purchase via the website which can be dispatched via a standard one-person courier service (e.g. Royal Mail, DPD, DHL). These items include selected fashions, footwear, homewares, gifts, cookware, small appliances (e.g. mixers, toasters, kettles etc.).
Cancellations (Prior to Dispatch)
If you change your mind and would like to cancel an order prior to your item being dispatched you may do so for a full refund.
Returns (After Delivery)
If after receipt of your purchase you decide you'd like to return an item you may do so within 14 days of receipt, provided the item is in original condition with labels/packaging intact. The refund will not include outgoing delivery costs and responsibility/cost for returning the item is that of the customers. If the items is unused but unboxed we reserve the right to charge a restocking fee.
Faulty Goods
If you feel an item you have received is faulty then give us a call on 0114 276 8811 and we can advise on your options.
We hope the above information proves useful. As an independent family store we really appreciate your business and we hope you'll love your purchase. We'll always do our utmost to resolve any issues and should you have any questions relating to our returns policy please give us a call on 0114 276 8811. Thank you.
